hh988 Privacy Policy – How We Handle Your Data

At hh988, we are straightforward about data. We collect what we need to run the platform properly and keep your account secure — nothing more. This Privacy Policy tells you what that means in practice: what information we hold about you, how it gets used and what options you have. Whether you are depositing in PKR via JazzCash, placing a bet on the PSL, or browsing the slots library, the same data principles apply across the entire hh988 platform.

01 What Data We Collect

hh988 collects personal data in two broad categories — information you provide directly, and information that is generated automatically when you use the platform.

We do not collect sensitive personal information such as biometric data, religious beliefs, political affiliations or medical records. Any identity document images collected for KYC purposes are used only for age and identity verification.

02 How We Collect Your Information

Data is collected through the following channels:

• Registration form: When you create your hh988 account, you provide your name, email and mobile number directly.
• KYC verification: If identity verification is required, you may be asked to upload a copy of your CNIC or other documentation. This is handled securely and stored in encrypted form.
• Deposits and withdrawals: Payment data is generated every time you transact in PKR — whether via JazzCash, Easypaisa, Raast or bank transfer.
• Gameplay: The platform records bets, game sessions, win/loss outcomes and bonus activity automatically as part of account management.
• Cookies and analytics: When you browse the hh988 website or app, technical data is collected automatically. This is covered in detail in the Cookies section below.
• Support interactions: When you contact hh988 via live chat or email, the content of those communications is stored for quality and resolution purposes.

03 Why We Use Your Data

hh988 uses your personal data for the following specific purposes:

• Account management: To create, maintain and secure your player account, process logins and manage your profile settings.
• Payment processing: To handle PKR deposits and withdrawals through your chosen payment method — JazzCash, Easypaisa, Raast, bank transfer or card.
• Identity and age verification: To confirm you are over 18 and that your account belongs to the person who registered it. This is a non-negotiable requirement and protects all users on the platform.
• Fraud prevention and security: To monitor for suspicious activity, detect multiple accounts and protect the platform from abuse, money laundering or fraudulent transactions.
• Bonus and promotion management: To track bonus eligibility, apply offers correctly and ensure promotions are not claimed more than once per player.
• Customer support: To understand your issue, respond accurately and follow up if needed. Support communication history helps resolve disputes fairly.
• Platform improvement: Aggregated, anonymised usage data helps us understand which games are popular, where the app experience can be improved and how to optimise the platform for Pakistan users.
• Responsible gaming: Transaction and gameplay data is used to identify patterns that may indicate problem gambling, enabling support teams to offer assistance when appropriate.
• Legal compliance: To meet applicable obligations around record-keeping, identity verification and transaction reporting.

hh988 does not use your personal data to serve third-party advertising or sell your profile to external marketing companies.

04 Data Sharing

Your personal data is not sold, rented or traded to any third party. However, limited data sharing does occur in the following specific circumstances:

• Payment processors: When you deposit or withdraw in PKR, transaction data is shared with your payment provider — JazzCash, Easypaisa, your bank or card network — solely to process the payment. These providers operate under their own privacy policies.
• Game providers: Some slot and live casino titles are hosted by third-party providers. When you play these games, your session data (player ID, bets, outcomes) may be processed by the provider's servers. No contact data is shared with game providers.
• Identity verification services: Where automated KYC tools are used, document images and identity details may be processed by a secure third-party verification partner. Data shared for this purpose is used only to confirm identity and is not retained by the third party beyond the verification window.
• Legal requests: If hh988 receives a lawful request from a competent authority, we may be required to disclose specific account information. hh988 will comply with legitimate legal obligations and will inform the account holder where permitted by law.

05 Data Storage & Security

hh988 stores all personal data on secured servers with access restricted to authorised personnel only. The following measures are in place to protect your information:

• Encryption in transit: All data exchanged between your browser or app and hh988 servers is protected by TLS encryption. This includes login sessions, payment data and any personal information you submit.
• Encryption at rest: Sensitive data — including identity documents, financial records and passwords — is stored in encrypted form. Passwords are hashed and are never stored in plain text.
• Access controls: Only staff members with a legitimate operational need can access personal account data. Access is logged and audited on a regular basis.
• Session security: Account sessions expire automatically after a period of inactivity. We strongly recommend you log out after each session, especially on shared devices.
• Two-factor authentication: Where available, enable 2FA on your hh988 account for an additional layer of protection beyond your password.

While hh988 takes reasonable and industry-standard precautions, no digital system can guarantee absolute security. You are also responsible for keeping your login credentials safe and not sharing them with anyone else.

06 Cookies & Tracking

hh988 uses cookies and similar technologies to make the platform work properly and to understand how users interact with it. Here is a breakdown of the types of cookies in use:

hh988 does not use third-party advertising cookies or behavioural tracking cookies that profile you across other websites. You can manage cookie preferences through your browser settings. For most browsers on Android or iOS — the most common devices used by Pakistan players — this is found under Settings > Privacy > Cookies.

07 Your Rights Over Your Data

As an hh988 account holder, you have the following rights regarding your personal data. You can exercise any of these by contacting support:

• Right to access: You can request a copy of the personal data hh988 holds about you at any time. We will provide this in a clear, readable format within a reasonable timeframe.
• Right to correction: If any of your personal details are incorrect — name spelling, email address, mobile number — you can request a correction. For security reasons, some changes may require identity re-verification.
• Right to deletion: You can request deletion of your account and associated personal data. Note that certain records — particularly financial transaction history — may need to be retained for a defined period for compliance purposes even after an account is closed.
• Right to restrict processing: If you believe data is being used incorrectly, you can request that we pause processing while the matter is investigated.
• Right to data portability: You can request a structured export of your account data — transaction history, gameplay records and profile information — in a common format.
• Right to withdraw consent: Where data processing is based on your consent — such as receiving promotional emails — you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before you withdrew.

08 Minors & Age Policy

hh988 is strictly an adult platform. No person under the age of 18 is permitted to register, access or use the platform in any capacity. We do not knowingly collect personal data from anyone under 18.

If we have reason to believe that a registered user is under 18 — through identity verification, payment records or any other means — the account will be suspended immediately and any balance held pending investigation. If it is confirmed that the user is a minor, the account will be permanently closed.

Parents and guardians are encouraged to use device-level parental controls to prevent underage access to gambling platforms. hh988 supports responsible access and takes age compliance seriously across all Pakistan user accounts.

09 Data Retention

hh988 retains personal data only for as long as it is necessary for the purposes outlined in this policy. The following general retention periods apply:

• Active account data: Retained for the duration that your account remains open and active.
• Financial transaction records: Retained for a minimum of five years from the date of the transaction. This includes all PKR deposits, withdrawals and bonus transactions.
• Identity verification documents: Retained for as long as your account is active, and for a defined period after account closure to meet compliance obligations.
• Support communications: Live chat transcripts and emails are retained for up to two years from the date of the interaction.
• Cookies and analytics data: Session-level data is cleared after each session. Aggregated analytics data is retained in anonymised form for up to 24 months.

Once the applicable retention period has passed and there is no outstanding legal or compliance reason to retain the data, it is securely deleted or anonymised. You may also request early deletion of non-essential data by contacting support.

10 Third-Party Services

The hh988 platform integrates with a limited number of trusted third-party services to deliver core functionality. These include payment processors (JazzCash, Easypaisa, Raast, banking networks), game content providers and identity verification tools.

Each of these service providers operates under their own privacy policy and data handling standards. hh988 selects partners carefully and only works with providers who meet acceptable data security standards. However, hh988 is not responsible for the privacy practices of third-party providers once data leaves our platform as part of a legitimate transaction or service operation.

The hh988 website and app do not contain links to external third-party websites for browsing or promotional purposes. Any outbound data flow is strictly for operational purposes — processing your PKR payment or verifying your identity — not for advertising or profiling.

11 Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in platform functionality, payment methods, regulatory obligations or data handling practices. When meaningful changes are made, the "Last updated" date at the top of this page will be revised.

For significant changes that affect how your data is used, hh988 will make reasonable efforts to notify you via the email address on your account or through an in-platform notification. Continuing to use hh988 after a policy update constitutes acceptance of the revised terms.

We recommend reviewing this page periodically — particularly if you have been away from the platform for an extended period — to stay informed about how your data is being handled.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please get in touch through the following channels:

• Email: [email protected] — please include "Privacy Request" in the subject line
• Live Chat: Available within your logged-in account dashboard, available around the clock
• FAQ: Common questions are answered at /faq

We aim to acknowledge all privacy-related requests within 48 hours and resolve them within a reasonable timeframe. For data deletion or access requests, we may need to verify your identity before proceeding to ensure the request is genuine.